Refunds & Exchanges/Shipping & Returns
We ship from our Maui showroom as fast as we can. In-stock orders received by 1 PM HST ship the same day, Monday to Friday.
Shipping options (U.S.)
USPS Priority Mail
Your order flies from Maui instead of going by boat. We upgrade it automatically. Under $120, Priority Mail is $12.99.
USPS Ground Advantage
Use code FREE at checkout. Ships by boat from Hawaii, so allow extra time.
FedEx 2Day
Flat rate to the U.S. mainland. See FedEx details below.
- Need it soon? Orders of $120 or more get a free Priority Mail upgrade, automatically. Under $120, choose Priority Mail at checkout.
- Hawaii addresses: free USPS Ground Advantage within Hawaii with code FREE.
- Shopping for Christmas? Choose Priority Mail and order by December 15.
- Delivery times are carrier estimates, not guarantees.
Free shipping terms
- Free shipping offers apply only to domestic shipments within the United States.
- Not valid on international shipments or APO/FPO addresses.
- Not valid on exchange transactions.
- Code FREE cannot be combined with any other coupons, discounts, or promotions.
FedEx 2Day in 2026
- FedEx still advertises 2-business-day delivery for regular FedEx 2Day.
- However, as of 2026, regular FedEx 2Day is not on the reinstated Money-Back Guarantee list, so it is not a guaranteed refund-eligible service if late.
- FedEx has published temporary commitment extensions for holidays including Mother's Day, Valentine's Day and Memorial Day.
- Weather, operational events, and service alerts can also void refund eligibility.
Sale promotion guidelines
- All items are subject to availability and prior sale.
- A valid promo code must be entered at checkout to receive the discount.
- Offer applies to new purchases only and is not valid on past orders.
- Only in-stock items qualify; backorders and special orders are excluded.
- Not valid on exchange orders.
- Cannot be combined with any other coupons, discounts, or promotions.
- When a promo code is used, the Company may choose the most cost-effective shipping method.
Exchanges & returns
Aloha! We're so excited to have you shop with us at AlohaClothes.com and hope you love your new finds as much as we do. If your purchase doesn't quite meet your expectations, no worries: you're welcome to return it within 30 days from the date your order was delivered.
Items marked Final Sale or found in our Clearance Section are not eligible for returns or exchanges. While these items are brand new and have never been worn or washed, they're offered at special prices, so we're unable to accept returns or refunds for them. All returns are subject to evaluation by AlohaClothes.
Option 1: Straight exchange (no refund)
Please email first to check availability. Include inside your return package (please print clearly):
- Order number and shipping address
- Item(s), size(s), color(s) requested for exchange
- Exchange value must be equal to or greater than the original purchase amount
- Return exchange shipping fee (check or money order), for the first item:
- $12.00: we ship your exchange via USPS Priority Mail
- $10.00: we ship your exchange via USPS Ground Advantage
- Additional items add $2.00 per item
- Any price differences (e.g., larger sizes or higher-priced items)
- Make payable to: MauiShirts.com Inc
Please email JZ at jz@MauiShirts.com to tell us about your straight exchange. Your exchange ships once your return is received and processed (if available). No refund is issued for straight exchanges.
Option 2: Online exchange (refund issued)
If you need your replacement quickly, please place a new order online.
- Free shipping applies only to new orders, not exchanges
- If free shipping or a coupon code was used on the exchange order, those amounts will be deducted from your refund
- If exchange items become unavailable, substitutions or a partial refund may be offered
- International customers: please place exchange orders online
Returns for refunds (no exchanges)
- A 15% restocking fee applies
- Return item(s) must be received within 30 days of the delivery date
- Returns received after 30 days are eligible for store credit only
Refunds are issued if
- Items are returned in the same condition as received
- Items are received within 30 days of delivery
No refund is issued if
- Items are worn, washed, stained, damaged, or altered
- Tags, accessories, or original packaging are missing or damaged
- Returns are received after 30 days (store credit only)
Non-eligible items will be returned at your expense. All shipping and handling charges are non-refundable.
Return instructions
- Button and fold items neatly and flat
- Ship returns via USPS only
- We are not responsible for lost or damaged return packages
- Write your order number on the outside of the package
Please mail your returns to:
MAUISHIRTS.COM, INC.
REF: AlohaClothes Order #
PO BOX 950
WAILUKU HI 96793
Defective or incorrect merchandise
Please contact us by email or phone if you received merchandise that is defective, or a different size, color, or style than you ordered. AlohaClothes will make it right without hesitation.
Gift exchange
No refund is offered if you receive our merchandise as a gift; only exchanges are allowed. Proof of purchase is needed. Please contact us by email or phone for the gift exchange process.
Merchandise price and shipping charges
Due to ongoing price increases from shipping carriers, manufacturers, and other costs core to our business, all prices and inventory are subject to change without prior notice. All items are subject to prior sale.
Domestic shipping details
We can ship to virtually any address in the world. Some products have restrictions, and some cannot be shipped to international destinations. When you place an order, we estimate shipping and delivery dates based on the availability of your items and the shipping option you choose.
Order processing and handling time
In-stock orders received by 1 PM HST, Monday to Friday, ship the same day, in the order received. Items not in immediate stock usually take 3–5 business days to ship.
USPS Priority Mail and USPS Ground Advantage
- USPS service days are Monday to Saturday, excluding holidays. USPS does not guarantee a delivery date.
- Priority Mail: FREE upgrade on U.S. mainland orders of $120 or more, applied automatically; $12.99 under $120. USPS estimates 3–5 days after your order ships.
- Ground Advantage: FREE with code FREE. From Hawaii to the mainland it now travels by boat; USPS estimates 12–21 days. Within Hawaii, delivery is faster.
Expedited: FedEx 2Day
- $29.99 flat rate to the U.S. mainland (approx. 6–8 items max). Additional shipping may be required.
- FedEx service days are Monday to Friday, excluding holidays. According to FedEx, delivery within the continental USA takes 2–3 business days.
- Your phone number is required for an expedited shipment. FedEx cannot ship to a P.O. Box.
- Please be available for delivery. A signature is required for orders over $200.00. FedEx makes 3 delivery attempts on consecutive business days, then holds your package for 2 more business days at your local FedEx location before returning it to us. Call 1-800-GoFedEx (1-800-463-3339) to avoid having your package returned.
- You are responsible for return shipping (2 to 3 times your original shipping charge) on FedEx orders returned to us marked "Refused" or "Undeliverable".
APO & FPO
Ships via USPS Priority Mail: $9.99 for the first item and $2.00 for each additional item. You are responsible for all customs and duty fees.
International shipping policy
Shipping rates
- Mahalo for your order! We ship worldwide using USPS.
- Rates vary by country. Additional postage may apply based on USPS's current rates.
- If extra charges are required, we will contact you before shipping.
- We reserve the right to select the most cost-effective shipping method when a promotional coupon code is applied.
- Unless otherwise stated, orders placed with a promotional coupon code generally ship via USPS First-Class International.
Customs & import fees
- Your country's customs may charge VAT, GST, duties, or handling fees before delivery.
- These fees are not included in the price you paid us and are the buyer's responsibility.
- Please check with your local customs office before placing an order.
Delivery times
- Delivery times vary by country and are not guaranteed.
- Packages may be delayed by customs, holidays, or local mail volume.
- Once shipped, we cannot speed up the process.
Tracking information
- USPS always shows when a package leaves the U.S.
- Once in your country, updates depend on your local postal service. Some countries provide full delivery scans; others show limited updates or none. Please check your local postal service website.
Returned international mail
If a package is detained, refused, or returned due to unpaid customs fees, duties, or taxes, a refund will be issued minus shipping costs, a 15% restocking fee, and any fees charged by your country's customs.
USPS First-Class International
- Delivery time: usually 2–6 weeks, sometimes longer due to customs or local delays.
- Tracking: limited. Shows U.S. acceptance and departure; the last U.S. scan is usually the Los Angeles International Distribution Center. Foreign scans may appear on your local postal website. Final delivery scans are not guaranteed.
- Insurance/guarantees: not included. Delivery times are not guaranteed.
USPS Priority Mail International
- Delivery time: typically 6–10 business days to most countries (customs delays possible).
- Tracking: full end-to-end tracking in most destinations, visible on USPS and your local postal service.
- Insurance/guarantees: included. Coverage up to $200 USD for merchandise or $100 for documents (varies by destination). Delivery times are not guaranteed.
Please note: USPS shows tracking until your package leaves the U.S. Once it arrives in your country, tracking is handled by your local postal service, and many countries do not scan at final delivery, so tracking may stop after U.S. departure. Our responsibility ends once the package leaves the United States. We cannot guarantee final delivery scans, updates, or delivery times for First-Class International.
