Refunds & Exchanges/Shipping & Returns
Shipping
We Ship Fast
We strive to ship your order as fast as possible. If the item is in stock in our large Maui showroom, orders received before 2 PM HST will be shipped out the same day M-F.
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Free Standard Shipping
Coupon Code FREE is required to activate the free shipping promotion during check out. All orders within the domestic United States are eligible for FREE USPS First Class Shipping, with tracking included. Items ordered with standard shipping arrive between three and five busniess days after we process the order. Orders are processed throughout the day. Oftentimes an order will go out the same day it is received! Shipping fast is very important to us. This promotion cannot be combined with any other coupon code or promotions.
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Expedited Shipping
All of our AlohaClothes members receive a discounted FedEx 2nd Day rate. Even though we ship from the island of Maui, Expedited shipments should arrive within Two to Three business days, according to FedEx.
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ADDITIONAL INFORMATION
- Orders are processed Monday-Friday (excluding holidays).
- Orders placed after the cutoff time are processed and shipped the next business day.
- Orders are not delivered on Sundays or holidays.
- Orders to APO/FPO addresses ship free via USPS Military Mail and arrive in up to 30-45 days.
Exchanges & Returns
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Aloha!
We’re so excited to have you shop with us at AlohaClothes.com and hope you love your new finds as much as we do! If for any reason your purchase doesn’t quite meet your expectations, no worries—you’re welcome to return it within 30 days from the date your order shipped. Just a friendly note: items marked as Final Sale or found in our Clearance Section are not eligible for returns or exchanges.
To return your order, simply mail it back to our warehouse. Once we receive your return, we’ll process your refund to your original payment method within 7 to 14 days.
If your return is due to a defective product, an inaccurate description, or if we sent you the wrong item, please reach out to our Customer Service team at jz@mauishirts.com. We’ll be happy to assist you and may even cover the cost of return shipping in these cases.
Mahalo for understanding that all items in our Clearance Section are considered Final Sale. While these items are brand new and have never been worn or washed, they’re offered at special prices, so we’re unable to accept returns or refunds for them.
Thank you for shopping with us—we’re here to make your experience as smooth and enjoyable as possible! 🌺
Mahalo for your order from AlohaClothes.com. All returns are subject to evaluation by AlohaClothes.
Please note that no return or exchange can be done if merchandise received by AlohaClothes not in original condition (worn, washed, damaged, stained, altered, missing original tags and accessories, obvious signs of use).
If your return is FOR an exchange
Option (1) Straight Exchange
Please enclose the exchange information using legible handwriting with your return
1) Your contact number and shipping address.
2) Exchange size, color, or a different merchandise.
3) Exchange dollar amount must be equal or greater value than your original purchase.
4) Domestic exchanges do not qualify for free shipping promotion.
5) Please include a personal check or money order to MauiShirts.com, Inc. for exchange shipping ($9.00 per item and $2.00 for each additional item). Please include any price differences for bigger sizes or different merchandise.
6) Your exchange will ship once we have received and processed your returned merchandise.Option (2) Online Exchange
1) If you need your domestic exchange expedited - please place your exchange order online.
2) Exchange shipping cost will be deducted from your refund if Free Shipping is selected.
3) Discount cost will be deducted from your refund if a Coupon Code is used.
4) Substitutions will be offered if exchange merchandise is not available. Partial refund will be issued if no response.
5) For International exchanges - please place your exchange order online.
If your return is NOT for an exchange
1) 15% restocking fee will be deducted for all returns that are not for exchanges.
2) Return merchandise received by AlohaClothes within 30 days of delivery - 85% of merchandise price will be refunded.
3) Return merchandise received by AlohaClothes pass 30 days of delivery - store credit only.
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A REFUND WILL BE ISSUED
Please be kind to other Aloha wear lovers! We shipped you a brand new item and expect to receive a return in new condition. Mahalo in advance for your kokua!
1) Merchandise returned in original condition with all original tags and accessories still attached.
2) Merchandise received by AlohaClothes within 30 days or delivery.
3) Please allow AlohaClothes 7-10 business days to process your return.NO REFUND WILL BE ISSUED
1) Merchandise received by AlohaClothes not in original condition (worn, washed, damaged, stained, altered, missing original tags and accessories, obvious signs of use).
2) Customers are responsible for all shipping and handling charges; non-refundable.
Return Instructions1) Please kindly button up and fold the merchandise as flat as you can.
2) Please ship your return via U.S. Postal Service (USPS)
3) We are not responsible for lost or damaged packages containing your returns.
4) To speed up the time it takes to process your refund, please reference your 5 digits order number xxxxx outside of your package. mahalo!
5) Please make checks payable to MauiShirts.Com, Inc. Mail your return to:AlohaClothes.com
REF: Order # xxxxx
PO BOX 950
WAILUKU HI 96793
Defective or Incorrect Merchandise
Please contact us via email or phone if you received merchandise that is defective or wrong size, color, or style than what you ordered. AlohaClothes will make it right without hesitation.
Merchandise Price and Shipping Charge
Due to ongoing price increases from shipping carriers, manufacturers, and other costs core to our business, all prices and inventory are subject to change without prior notice. All items are subject to prior sale.
Gift Exchange
No refund is offered if you receive our merchandise as a GIFT; only exchanges will be allowed. A proof of purchase is needed to facilitate the exchange. Please contact us via email or phone for a gift exchange return process.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.All outgoing orders are processed in the Morning around 9 am (Hawaii time) from Monday thru Friday according to the date and time we received from Amazon.com.
ORDER PROCESSING / HANDLING TIME
Order processing/handling time is the elapsed time between when the buyer places the order (Purchase Date) and the seller hands the order over to the delivery service (Expected Ship Date).
AlohaClothes order processing time is based on stock availability and demand; 1-2 business days for immediate stock items before your order is shipped and 3-5 business days for non immediate stock items before your order is shipped in most cases.
ORDER TRANSIT TIME
Order transit time is the time elapsed between when the seller hands the order over to the delivery service (Expected Ship Date; shipping time begins) to when it appears at the buyer’s doorstep (Estimated Delivery Date).
DOMESTIC SHIPPING
Standard order ships via USPS Priority Mail or USPS First Classic Mail
U.S. Postal Service (USPS) service days are Monday thru Saturday excluding holidays. According to USPS, shipping time within the continental USA is usually 3-5 business days to most locations during non-holiday periods. USPS does not guarantee a certain delivery date. Free shipping orders will ship via USPS First Class Mail; shipping time within the continental USA is usually 5-8 business days to most locations during non-holiday periods.
Expedited order ships via FedEx 2nd Day
$24.99 Flat Rate (approx. 6-8 items max). Additional shipping may require. FedEx service days are Monday thru Friday excluding holidays. According to FedEx, delivery day within the continental USA is guaranteed in 2 business days.
Your phone number is required to process an Expedited shipment. FedEx cannot ship to a P.O. Box.
Please be available for FedEx delivery. Signature will be required for delivery for orders over $200.00. FedEx only makes 3 attempts to deliver your package(s) on consecutive business days. Then your package(s) will be held for 2 additional business days at your local FedEx location before being returned to us. Please call 1-800-GoFedEx (1800-463-3339) to avoid having your package(s) returned.
You will be responsible for return shipping (2 to 3 times more than your original shipping charges) for FedEx orders that ship back to us marked "Refused" or "Undeliverable".
APO & FPO Shipping order ships via USPS Priority Mail
$9.90 for the first item and $0.99 for each additional item. You are responsible for all customs and duty fees.INTERNATIONAL SHIPPING POLICY
Shipping Rates
• Mahalo for your order! We ship worldwide using USPS.
• Rates vary by country. Additional postage may apply based on USPS’s current rates.
• If extra charges are required, we will contact you before shipping.Customs & Import Fees
• Your country’s customs may charge VAT, GST, duties, or handling fees before delivery.
• These fees are not included in the price you paid us and are the buyer’s responsibility.
• Please check with your local customs office before placing an order.Delivery Times
• Delivery times vary by country and are not guaranteed.
• Packages may be delayed by customs, holidays, or local mail volume.
• Once shipped, we cannot speed up the process.Tracking Information
• USPS always shows when a package leaves the U.S.
• Once in your country, updates depend on your local postal service:
o Some countries provide full delivery scans.
o Others may only show limited updates (or none at all).Returned International Mail
• If a package is detained, refused, or returned due to unpaid customs fees, duties, or taxes, a refund will be issued minus,
o shipping costs,
o a 15% restocking fees,
o and any fees charged by your country’s customs.Shipping Speed Options
(1) USPS First-Class International Shipping
• Delivery time: Usually 2–6 weeks, sometimes longer due to customs or local delays.
• Tracking: Limited.
o Shows U.S. acceptance and departure.
o Foreign postal scans may appear on your local postal website, but USPS may not always update.
o Final delivery scans are not guaranteed.
• Insurance/Guarantees: Not included. Delivery times are not guaranteed.(2) USPS Priority Mail International Shipping
• Delivery time: Typically 6–10 business days to most countries. (customs delays possible).
• Tracking:
o Full end-to-end tracking in most destinations.
o Visible on both USPS and your local postal service.
• Insurance/Guarantees: Included. Coverage up to $200 USD for merchandise or $100 for documents (varies by destination). Delivery times are not guaranteed.
