Aloha,
Mahalo for your order from AlohaClothes.com. All returns are subject to evaluation by AlohaClothes.
Please note that no return or exchange can be done if merchandise received by AlohaClothes not in original condition (worn, washed, damaged, stained, altered, missing original tags, accessories, or packaging, obvious signs of use).
If your return is FOR an exchange
Option (1) Straight Exchange (no refund will be issued)
Please enclose the exchange information using legible handwriting with your return.
1) Your contact number and shipping address.
2) Exchange size, color, or a different merchandise.
3) Exchange dollar amount must be equal or greater value than your original purchase.
4) Exchanges do not qualify for free shipping promotion.
5) Please include a personal check or money order to MauiShirts.com, Inc. for exchange shipping ($9.00 per item and $2.00 for each additional item). Please include any price differences (ex. bigger sizes or more expensive merchandises).
6) Your exchange will ship once we have received and processed your returned merchandise.
7) No refund will be issued for straight exchange.
Option (2) Online Exchange (refund will be issued)
1) If you need your exchange expedited - please place your exchange order online.
2) Exchanges do not qualify for free shipping promotion.
3) Exchange shipping cost will be deducted from your refund if Free Shipping is selected.
4) Discount cost will be deducted from your refund if a Discount Coupon Code is used.
5) Substitutions will be offered if exchange merchandise is not available. Partial refund will be issued if no response.
6) For International exchange - please place your exchange order online.
If your return is NOT for an exchange
1) 15% restocking fee will be deducted for all returns that are not for exchanges.
2) Return merchandise received by AlohaClothes within 30 days of delivery - 85% of merchandise price will be refunded.
3) Return merchandise received by AlohaClothes pass 30 days of delivery - store credit only.
A REFUND WILL BE ISSUED
Please be kind to other Aloha wear lovers! We shipped you a brand new item and expect to receive a return in new condition. Mahalo in advance for your kokua!
1) Merchandise returned in original condition with all original tags and accessories still attached.
2) Merchandise received by AlohaClothes within 30 days of delivery.
3) Please allow AlohaClothes 3-5 business days to process your return.
NO REFUND WILL BE ISSUED
1) Merchandise received by AlohaClothes not in original condition (worn, washed, damaged, stained, altered, missing original tags/accessories/packaging, obvious signs of use).
2) Customers are responsible for all shipping and handling charges; non-refundable.
Return Instructions
1) Please kindly button up and fold the merchandise as flat as you can.
2) Please ship your return via U.S. Postal Service (USPS).
3) We are not responsible for lost or damaged packages containing your returns.
4) To speed up the time it takes to process your refund, please reference your order number outside of your package. Mahalo!
5) Please mail your return to:
AlohaClothes
REF: Order #
PO BOX 950
WAILUKU HI 96793
Defective or Incorrect Merchandise
Please contact us via email or phone if you received merchandise that is defective or wrong size, color, or style than what you ordered. AlohaClothes will make it right without hesitation.
Merchandise Price and Shipping Charge
Due to ongoing price increases from shipping carriers, manufacturers, and other costs core to our business, all prices and inventory are subject to change without prior notice. All items are subject to prior sale.
Gift Exchange
No refund is offered if you receive our merchandise as a GIFT; only exchanges will be allowed. A proof of purchase is needed to facilitate the exchange. Please contact us via email or phone for a gift exchange return process.
